Subject: Ticket Assigned - Conversation with M.R
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 14:27:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M.R M.R                    Hi           06:11 PM, 28th Feb                   Mais                   Hi Mayoy, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:12 PM, 28th Feb                     M.R                    I want to talk to one of max agents please           06:12 PM, 28th Feb                     M.R                    My last online order i received an incorrect item           06:12 PM, 28th Feb                   Mais                   Yes please, I am Mais with you, please let me know your query.           06:12 PM, 28th Feb                     M.R                    My order no. Is #8416462071           06:13 PM, 28th Feb                     M.R                    I received a black sweatshirt instead of pink jacket           06:14 PM, 28th Feb                   Mais                   Please
  accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           06:15 PM, 28th Feb                   Mais                   Could you please share with us images about the item you received?           06:15 PM, 28th Feb                     M.R                    This is the incorrect one           06:15 PM, 28th Feb                     M.R                    And this is what i ordered           06:16 PM, 28th Feb                     M.R                             06:16 PM, 28th Feb                   Mais                   We can arrange a return process for the item and you will receive the refund, could you please confirm your wish about this?           06:17 PM, 28th Feb                     M.R                    I want the jacket i ordered           06:17 PM, 28th Feb                   Mais                   Please accept our full apology that the exchange service is not available throu
 gh the online for MAX           06:18 PM, 28th Feb                   Mais                   Regarding the exchange you can check with the store team           06:19 PM, 28th Feb                     M.R                    Sorry it is not acceptable i ordered online it is not my responsibility that you didn't send the correct item           06:20 PM, 28th Feb                   Mais                   I totally understand you, and we are really sorry for this, we can arrange a return process for the item if you want           06:21 PM, 28th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:23 PM, 28th Feb                     M.R                    I told you i want the jacket           06:23 PM, 28th Feb                     M.R                    And i am very upset           06:23 PM, 28th Feb                     M.R                    With this situation           06:23 PM, 28th Feb                   Mais        
            Please accept our full apology that the exchange service is not available now, you can check with the store team, otherwise we can arrange a return process for the item and you will receive the refund amount           06:24 PM, 28th Feb                     M.R                    I will file a complain it is not acceptable           06:24 PM, 28th Feb                     M.R                    Thank you           06:24 PM, 28th Feb                   Mais                   Please accept our full apology, and be assured that we will do our best to raise our quality service and improve our performance in order to meet all your wish           06:25 PM, 28th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:27 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768394