Subject: Ticket Assigned - Conversation with Dr. Mohamed M.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 14:22:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr. Mohamed M. Dr. Mohamed M.                    Good day,  I wanna check what is the easiest way to exchange items I received in my last online order (2 items outta 9) , only exchanging sizes if a bigger size is available           06:04 PM, 28th Feb                   Mais                   Hi Dr. Mohamed, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:10 PM, 28th Feb                   Mais                   Please give me a minute to check.           06:10 PM, 28th Feb                     Dr. Mohamed M.                    Sure , TYT           06:10 PM, 28th Feb                   Mais                   We would like to inform you that we can arrange a return process for the items and you will receive the refund, then you can re order the item you want with your specified size           06:11 PM, 28th Feb                   Mais                   Is there anything else I can assist you with?           06:13 PM, 28th Feb                     Dr. Mohamed M.                    Well, I can go directly to any max store and return the 2 items?           06:13 PM, 28th Feb                     Dr. Mohamed M.                    As I checked the rules, found it abit complicated           06:14 PM, 28th Feb                   Mais                   Yes sure you can return the items to the nearest store to you.           06:15 PM, 28th Feb                     Dr. Mohamed M.                    Anything needed there other than the items?           06:16 PM, 28th Feb                   Mais                   Kindly make sure to have the invoice with you.           06:16 PM, 28th Feb                     Dr. Mohamed M.                    It’s on the site already , don’t have print out , is it fine?           06:17 PM, 28th Feb                     Dr. Mohamed M.                    On my account and sure I have it on mobile I mean           06:18 PM, 28th Feb                   Mais                   We have sent the invoice to your email [email-masked]           06:20 PM, 28th Feb                     Dr. Mohamed M.                    Ok  Thank you  Appreciated           06:20 PM, 28th Feb                   Mais                   Is there anything else I can assist you with?           06:21 PM, 28th Feb                     Dr. Mohamed M.                    Should I print it ?           06:21 PM, 28th Feb                   Mais                   No, you can use the online invoice           06:22 PM, 28th Feb                     Dr. Mohamed M.                    Perfect           06:22 PM, 28th Feb                     Dr. Mohamed M.                    Thanks           06:22 PM, 28th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:22 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768356