Subject: Ticket Assigned - Conversation with Fatima
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 14:09:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatima Fatima                    Hi           05:43 PM, 28th Feb                   Mais                   Hi Fatima, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:46 PM, 28th Feb                     Fatima                    I picked up and online order today           05:46 PM, 28th Feb                     Fatima                    But it is broken           05:46 PM, 28th Feb                     Fatima                             05:47 PM, 28th Feb                     Fatima                             05:47 PM, 28th Feb                     Fatima                    2 trays are broken           05:47 PM, 28th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our websi
 te.           05:50 PM, 28th Feb                   Mais                   Could you please share your order number so that I can assist you further?           05:50 PM, 28th Feb                     Fatima                    57576834           05:50 PM, 28th Feb                     Fatima                    I have also placed another order this morning for delivery           05:50 PM, 28th Feb                     Fatima                    I hope that comes intact tomorrow           05:50 PM, 28th Feb                     Fatima                    56576834           05:51 PM, 28th Feb                   Mais                   Kindly note that we can arrange a collection process for the item, please confirm your wish about this           05:52 PM, 28th Feb                     Fatima                    Yes please           05:52 PM, 28th Feb                     Fatima                    I can come today at 8pm           05:52 PM, 28th Feb                     Fatima                    At a
 venues           05:53 PM, 28th Feb                     Fatima                    The two white ones are broken           05:53 PM, 28th Feb                   Mais                   Could you please share with us the exact name of the items?           05:54 PM, 28th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:56 PM, 28th Feb                     Fatima                             05:56 PM, 28th Feb                     Fatima                    Yes           05:56 PM, 28th Feb                   Mais                   We have created a return request for the items           05:59 PM, 28th Feb                   Mais                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           06:00 PM, 28th Feb                     Fatima                    So i will get a refund           06:00 PM, 28t
 h Feb                     Fatima                    Or i will get a replacement?           06:00 PM, 28th Feb                   Mais                   Kindly note that after collecting the items and reached our warehouse, you will receive the refund of the items           06:01 PM, 28th Feb                     Fatima                    Ok           06:02 PM, 28th Feb                     Fatima                    Can I return the items           06:02 PM, 28th Feb                     Fatima                    In avenues today instead?           06:02 PM, 28th Feb                   Mais                   Sure, you can return the items to the store, and in case you want this, please let us know so that we can cancel the online return request           06:04 PM, 28th Feb                     Fatima                    Yes i want to return today           06:04 PM, 28th Feb                     Fatima                    In avenues           06:04 PM, 28th Feb                   Mais         
           We have canceled the online return request           06:06 PM, 28th Feb                     Fatima                    So i just meed to return today           06:06 PM, 28th Feb                     Fatima                    Do i need to show anything           06:06 PM, 28th Feb                   Mais                   Kindly make sure to have the invoice with you           06:07 PM, 28th Feb                     Fatima                    Sure           06:07 PM, 28th Feb                   Mais                   Is there anything else I can assist you with?           06:07 PM, 28th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:08 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768262