Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 14:03:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:52 PM, 28th Feb                   Mais                   Dear customer, Good Evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           05:53 PM, 28th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:54 PM, 28th Feb                     User                    I didn’t recieve my order yet order number 8416402453 it suppose to be delivered on 27th of February and i waited for the whole day           05:55 PM, 28th Feb                     User                    ??           05:57 PM, 28th Feb                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:57 PM, 28th Feb                     User                    Mobile number 51295899           05:57 PM, 28th Feb                     User                    address : fahaheel block 8 street 28 building no. 7           05:58 PM, 28th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:58 PM, 28th Feb                   Mais                   We will get in touch with you at the soonest we can           05:58 PM, 28th Feb                     User                    also please i wanted to mention one thing           05:58 PM, 28th Feb                     User                    kindly make the delivery timing after 5pm because from 8 to 4 i have a office           05:59 PM, 28th Feb                   Mais                   Kindly note that the courier will contact you and you can arrange with him to deliver the order at your specified time           06:01 PM, 28th Feb                     User                    okay           06:01 PM, 28th Feb                     User                    thank you           06:01 PM, 28th Feb                   Mais                   Is there anything else I can assist you with?           06:01 PM, 28th Feb                     User                    no thanks           06:02 PM, 28th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           06:03 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768215