Subject: Ticket Assigned - Conversation with Alin Khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 13:34:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alin Khan Alin Khan                    So what is the update           04:47 PM, 28th Feb                     Alin Khan                    5763670           04:47 PM, 28th Feb                   Mais                   Hi Alin, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:51 PM, 28th Feb                   Mais                   Please give me a minute to check.           04:52 PM, 28th Feb                   Mais                   We would like to inform you that we are still working to fixed your issue on priority. Once we will get any updates we will get back to you.           04:53 PM, 28th Feb                     Alin Khan                    I want update now           04:53 PM, 28th Feb                     Alin Khan                    Like right now           04:53 PM, 28th Feb                   Mais                   Please note that we have already escalated the issue, and we will update you at the soonest we can           04:54 PM, 28th Feb                     Alin Khan                    I want now           04:54 PM, 28th Feb                     Alin Khan                    Since yesterday m asking and no one updated           04:55 PM, 28th Feb                     Alin Khan                             04:56 PM, 28th Feb                     Alin Khan                    What nonsense is this           04:56 PM, 28th Feb                     Alin Khan                    If no one is delivering now then I need my money back now with compensation           04:57 PM, 28th Feb                   Mais                   Please note that as we already inform you that that the issue has already been escalated to the higher authorities to the courier team.           04:59 PM, 28th Feb                     Alin Khan                    Hellloo I want an answer now           05:00 PM, 28th Feb                   Mais                   However in the meantime we request you to please confirm your below address is correct: Orville building Flat 402 Burjuman Dubai United Arab Emirates (AE)           05:02 PM, 28th Feb                     Alin Khan                    Yea this is my address the same I have updated in my application           05:02 PM, 28th Feb                     Alin Khan                    Why you guys giving me hard time           05:03 PM, 28th Feb                     Alin Khan                    Can you give me the number of person who is going to deliver the item           05:03 PM, 28th Feb                   Mais                   Please accept our full apology for the delay, please allow us the time and we will solve this issue at the soonest we can           05:03 PM, 28th Feb                     Alin Khan                    See I don’t need your apology           05:04 PM, 28th Feb                     Alin Khan                    I want an answer now           05:04 PM, 28th Feb                   Mais                   Please allow us the time and we will update you.           05:06 PM, 28th Feb                     Alin Khan                    How much time do you need ?           05:06 PM, 28th Feb                   Mais                   Please allow us 24 hours           05:08 PM, 28th Feb                     Alin Khan                    See since yesterday your team is checking           05:08 PM, 28th Feb                     Alin Khan                    Your services are really Pathetic           05:09 PM, 28th Feb                     Alin Khan                    Cancel my order and do my refund           05:09 PM, 28th Feb                     Alin Khan                    And I need compensation because your team wasted my time           05:10 PM, 28th Feb                   Mais                   Please allow us the time and we will do the needful.           05:12 PM, 28th Feb                   Mais                   Please be assured that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.           05:12 PM, 28th Feb                     Alin Khan                    I don’t want to use any of your services           05:12 PM, 28th Feb                   Mais                   Please accept our full apology, and we will do our best to raise our quality service and improve our performance in order to meet all your wish           05:14 PM, 28th Feb                     Alin Khan                    I want my refund           05:14 PM, 28th Feb                     Alin Khan                    Now           05:14 PM, 28th Feb                     Alin Khan                    Or deliver it in next 1hr           05:15 PM, 28th Feb                     Alin Khan                    You team is Lieng since yesterday           05:15 PM, 28th Feb                   Mais                   Sure we will do our best to deliver your order at your specified time, or we will cancel it and process the refund           05:15 PM, 28th Feb                     Alin Khan                    In 1hr           05:16 PM, 28th Feb                   Mais                   We will do our best           05:16 PM, 28th Feb                     Alin Khan                    I don’t think so your team is bother of customer experience           05:17 PM, 28th Feb                   Mais                   Please note that any problem you face when shopping with us will be solved in a way that makes you satisfied, your happiness and comfort are important to us.           05:17 PM, 28th Feb                     Alin Khan                    It’s just a statement not in actual you are following           05:18 PM, 28th Feb                   Mais                   Please note that we are working on the issue and we will solve it on a priority           05:20 PM, 28th Feb                     Alin Khan                    Whatever I don’t trust you guys anymore, it’s a worst experience I ever faced           05:21 PM, 28th Feb                   Mais                   Please accept our full apology and we will do our best to solve this issue at the soonest we can           05:23 PM, 28th Feb                     Alin Khan                    Whatever           05:24 PM, 28th Feb                   Mais                   Is there anything else I can assist you with?           05:26 PM, 28th Feb                     Alin Khan                    No one assisted me           05:26 PM, 28th Feb                   Mais                   We will do our best to solve this issue at the soonest we can           05:29 PM, 28th Feb                   Mais                   Is there anything else I can assist you with?           05:32 PM, 28th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:34 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5768020