Subject: Ticket Assigned - Conversation with Reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Feb 2023 13:24:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Reem                    Hi           05:17 PM, 28th Feb                     Reem                             05:17 PM, 28th Feb                   Mais                   Hi Reem, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:18 PM, 28th Feb                     Reem                    You took the amount of money and then I received a message saying that the payment is not successful!           05:18 PM, 28th Feb                     Reem                    Is my order confirmed or what?!           05:18 PM, 28th Feb                   Mais                   We'd like to confirm you that order 8416740534 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized tra
 nsaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:19 PM, 28th Feb                     Reem                    I just checked my bank account payment is successful           05:19 PM, 28th Feb                   Mais                   Knowing that you have a new order 8416740549 dated on 28-2-23 with a value of KWD19.98 and it paid by KNET. It is under delivery and will be delivered to you as soon as possible.           05:19 PM, 28th Feb                   Mais                   Kindly note that the amount has been deducted for the successful order which is 8416740549           05:20 PM, 28th Feb                     Reem                    What should I do now           05:20 PM, 28th Feb                     Reem                    Is my order going           05:21 PM, 28th Feb                     Reem
                     Or I should reorder           05:21 PM, 28th Feb                     Reem                    ?           05:21 PM, 28th Feb                   Mais                   Kindly note that you do not have to re order, as the order has been placed and processed successfully           05:22 PM, 28th Feb                   Mais                   Is there anything else I can assist you with?           05:23 PM, 28th Feb                     Reem                    Thanks alot           05:23 PM, 28th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:24 PM, 28th Feb                     Reem                    ?           05:24 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5767962