Subject: Note Added - [#5723904] Order# 9414847366
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 13:10:41 +0000

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5723904    Subject:  Order# 9414847366   Requester: Lama.radaydeh70    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear Ankkur</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, February 27, 2023 5:08 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5723904] - Order# 9414847366</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM20C9EE168A0F44CA96CA9E00B8FEA43C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">As discussed, replace customer’s item with promo pack asap.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Later let’s resolve the issue with the supplier.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur</span></div>
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<b>From:</b> Ankkur Gupta <br>
<b>Sent:</b> Thursday, 23 February 2023 6:37 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5723904] - Order# 9414847366</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM4B64105D3C4A4888ADA7E87028A0C538" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">As discussed over teams, please update on this asap.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 23 February 2023 2:07 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5723904] - Order# 9414847366</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the following concern.<br>
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Problem Statement: ELECTRONIC WRONG ITEM<br>
Order Date : Feb 15, 2023<br>
Order ID: 9414847366<br>
Item ID: 165114330<br>
Assistance Required: Damaged Item received</span></div>
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Issue Description: Customer emailed us informing that he/she received the item on 2/17/23 but the item which they received is wrong, customer also provided us the picture of wrong item.<br>
Now customer is asking for exchange the item with the correct order . </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">So we request you to your approval if we can offer exchange to customer or not.<br>
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Thank You,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Mohammad Khalid</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Sat, 18 Feb at 5:50 AM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Problem Statement: ELECTRONIC WRONG ITEM</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Order Date : Feb 15, 2023</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Order ID: 9414847366</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Item ID: 165114330</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Damaged Item received</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer emailed us informing that he/she received the item on 2/17/23 but the item which they received is wrong, customer also provided us the picture
 of ​<span style="color:black">wrong</span> item.</span></div>
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<strong><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Now customer is asking for exchange the item with the correct order </span></strong><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">. So
 we request you to your approval if we can offer exchange to customer or not.</span>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Thank You,,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Bahashwan</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Fri, 17 Feb at 6:09 PM
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Dear team,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">As per our call with the Customer support team, fund this email to get the approval on my below request with the returning process, please provide me with the proper
 order, </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">I have requested:</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Nipples </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">I received the nipples, the toy and the only the blender from the weening set, I need to send me the full set without the return process since I’m  not okay with returning
 the order and to make another one and I need it ASAP since it is urgent.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Appreciate your understanding </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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