Subject: Note Added - [#5453354] Conversation with مريم
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Feb 2023 07:15:32 +0000 (UTC)

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5453354    Subject:  Conversation with مريم   Requester: مريم    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM515AD207B254406FA8A910D32579E14B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Any update on this??</span></div>
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<div>From:<span lang="EN-US"> Ankkur Gupta
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<b>Sent:</b> Friday, 24 February 2023 3:54 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5453354] - Conversation with مريم</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">HI <a id="OWAAM8F093BA9BD274011949B96BA6F25E288" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">As discussed, please update on this since team is following up.
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 24 February 2023 1:36 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5453354] - Conversation with مريم</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Is there any update on this issue? </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement  Refund approval<br>
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Order Date :  Nov 21, 2022<br>
Order ID: 1701734103<br>
Tracking ID:  42726160772<br>
AWB: 42726262902<br>
RMA: 1003568287<br>
Total value: OMR52.00<br>
Item ID: 162903847 - Graco Grey Convertible Travel Dome Playard Cum Bassinet with Wheels (Upto 3 months)<br>
Concept: Centrepoint OM<br>
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Issue Description: The customer contacted us regarding his refund, and we are checking with Aramex and they are telling that the collection was done under AWB 42726262891 which is for earlier order. We have checked with WH but the item was received at WH. The
 cx is irate and wants the refund to be processed as he has confirmed that the item was collected.<br>
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Case History:  The customer has reached out to us on Mon, 12 Dec 2022 asking for his returned items refund.<br>
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Customer's history :  The customer is with us since 11/21/21 9:12 PM.<br>
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Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.<br>
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Regards,<br>
Mais.</span></div>
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