Subject: Ticket Assigned - Conversation with Shabana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 12:53:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shabana Shabana                    Hi Centrepoint.           04:33 PM, 25th Feb                     Shabana                    I need help with a faulty delivery.           04:34 PM, 25th Feb                   Mais                   Hi Shabana, Good Evening. Thank you for contacting us. My name is Mais. We would be happy to help you.           04:40 PM, 25th Feb                   Mais                   Could you please elaborate your query?           04:40 PM, 25th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:42 PM, 25th Feb                     Shabana                    Hi.           04:43 PM, 25th Feb                     Shabana                    I had delivery of the Essex high chair this morning.           04:44 PM, 25th Feb                     Shabana                    Upon opening the package and assembling the tray doesn’t sit straight.           04:44 PM, 25th Feb                     Shabana                    Please see photo.           04:44 PM, 25th Feb                     Shabana                             04:44 PM, 25th Feb                     Shabana                    Please advise on what to do.           04:45 PM, 25th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you.           04:46 PM, 25th Feb                   Mais                   Could you please share your order number so that I can assist you further?           04:46 PM, 25th Feb                     Shabana                    Ok bear with me. I’ll just get it.           04:47 PM, 25th Feb                     Shabana                    9416109819           04:48 PM, 25th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:50 PM, 25th Feb                   Mais                   We will get in touch with you at the soonest we can           04:50 PM, 25th Feb                   Mais                   Is there anything else I can assist you with?           04:52 PM, 25th Feb                     Shabana                    No thank you very much.           04:53 PM, 25th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:53 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5753675