Subject: Ticket Assigned - Conversation with Ahmed Mohamed
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 12:28:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Mohamed Ahmed Mohamed                    Hello           03:59 PM, 25th Feb                     Ahmed Mohamed                    How are you           03:59 PM, 25th Feb                   Mais                   Hi Ahmed, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:00 PM, 25th Feb                     Ahmed Mohamed                    Welcome mais           04:00 PM, 25th Feb                     Ahmed Mohamed                    Please you can assist me           04:00 PM, 25th Feb                     Ahmed Mohamed                    Sorry, we have canceled +2 products for a pillow hoodie with a kangaroo pocket and foldable sleeves... From your order number 9413973751 for reasons beyond our control. AED 82.50 will be returned within 5-7 business days. (And this a message)           04:00 PM, 25th Feb                     Ahmed Mohamed                    I make this order on FEB 10           04:01 PM, 25th Feb                     Ahmed Mohamed                    until now the amount not yet come           04:01 PM, 25th Feb                   Mais                   Regarding the order 9413973751, we would like to inform you that we have processed the amount of AED82.50 successfully from our end on 2/10/23 and you can check the refund status with your bank through the attached image in order to be fully assisted.           04:02 PM, 25th Feb                   Mais                            04:02 PM, 25th Feb                     Ahmed Mohamed                    I check with my bank           04:02 PM, 25th Feb                     Ahmed Mohamed                    They tell me no any amount come from max           04:03 PM, 25th Feb                   Mais                   Please re check with your bank using the attached image in order to be fully assisted           04:03 PM, 25th Feb                     Ahmed Mohamed                    I check yesterday with them           04:03 PM, 25th Feb                     Ahmed Mohamed                    And also I check with tabby           04:04 PM, 25th Feb                     Ahmed Mohamed                    Hello, Ahmed  Thank you for reaching out to Tapie.  Please note that your order has been reduced from 405 AED to 322.5 AED for order number 9413973751  - The amount for the refunded products will not be returned to your card, but will be adjusted in future installments  "Upcoming payments have been reduced as follows:  Down payment: (101.25AED) and the amount was paid  Second installment after reduction: (73.75AED)  Third installment after reduction: (73.75AED)  Fourth installment after reduction: (73.75AED)"  Ahmed Tarek  Customer Service Team - Tapie           04:05 PM, 25th Feb                     Ahmed Mohamed                    This is the call centre of the tabby           04:05 PM, 25th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:06 PM, 25th Feb                   Mais                   Sorry for the delay, w are still checking           04:11 PM, 25th Feb                     Ahmed Mohamed                    Take your time I’m waiting           04:11 PM, 25th Feb                   Mais                   We would like to inform you that we have checked again and the refund has been processed successfully from our end           04:14 PM, 25th Feb                   Mais                   Please check with Tabby team through the attached image           04:14 PM, 25th Feb                   Mais                            04:14 PM, 25th Feb                   Mais                            04:15 PM, 25th Feb                     Ahmed Mohamed                    I check with him already           04:15 PM, 25th Feb                     Ahmed Mohamed                    They saying           04:15 PM, 25th Feb                   Mais                   Please note that regarding the tabby installment process we request you to please contact Tabby support team and share the same refund screenshot. As it has been processed from our end.           04:22 PM, 25th Feb                     Ahmed Mohamed                    Last time to make order from max it’s fine           04:24 PM, 25th Feb                   Mais                   Please accept our full apology.           04:26 PM, 25th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:28 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5753537