Subject: Ticket Assigned - Conversation with AL-AWADHI
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 11:55:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AL-AWADHI AL-AWADHI                    Hello           03:45 PM, 25th Feb                   Mais                   Hi Al Awadhi, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:45 PM, 25th Feb                     AL-AWADHI                              03:45 PM, 25th Feb                     AL-AWADHI                    I made an oreder and I  have already paid for it,  But after the payment,  my oreder get cancelled           03:47 PM, 25th Feb                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8416221315 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new
  order was placed successfully which is: 8416221328.           03:48 PM, 25th Feb                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           03:48 PM, 25th Feb                     AL-AWADHI                    1. What about my refund 2. Is my order available on the stores so I can purchase it           03:49 PM, 25th Feb                     AL-AWADHI                    So my order is now available for pickup?           03:50 PM, 25th Feb                   Mais                   Kindly note that your order 8416221315  has not been placed successfully and when this happened our system tried to place a new order 8416221328 with the same amount and the same payment method (KNET).           03:50 PM, 25th Feb                   Mais                   Your success order 8416221328  is on it's way to the store and it will be ready for collection at the soonest, you will receive a message when th
 e order is ready for pick up           03:51 PM, 25th Feb                   Mais                   You do not need to purchase the item from the store as it has been already placed through the online           03:51 PM, 25th Feb                   Mais                   And the amount has been deducted only once and for the successful order which is 8416221328           03:51 PM, 25th Feb                   Mais                   Is there anything else I can assist you with?           03:53 PM, 25th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:55 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5753372