Subject: New Reply Received - Re: Your return request has been cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 11:22:18 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div>Hi,</div>
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<div>Item already picked up by your courier. Kindky check the status <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 25 Feb 2023, at 12:19 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5745279</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5745279<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Cherry​,</div>
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<div dir="ltr">Thank you for reaching out to us​.<br><br>We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">We would like to inform you that we have created a return request for the item Celeste Quilted Crossbody Bag with Chain Strap and Flap Closure on 2/23/23 and the courier will collect the item within 3-5 working days start from the date of creating the return request, so please allow us the time so that we can collect it and assist you to the fullest.</div>
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<div dir="ltr">Kindly note that you will be contacted before collecting the item, and in case you have faced any issue please let us know so that we can do the needful.<br><br>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745279