Subject: Ticket Assigned - Conversation with ام نهيّان?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 10:59:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ام نهيّان? ام نهيّان?                    Hello           02:37 PM, 25th Feb                     ام نهيّان?                    I want to return item           02:37 PM, 25th Feb                     ام نهيّان?                             02:37 PM, 25th Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:37 PM, 25th Feb                     ام نهيّان?                    I want to return item           02:38 PM, 25th Feb                   Mais                   Could you please provide us with the name of the item you want to return as it is on the site?           02:42 PM, 25th Feb                     ام نهيّان?                    Baby swing           02:43 PM, 25th Feb                   Mais                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           02:45 PM, 25th Feb                     ام نهيّان?                    I understand but it’s not comfortable at all           02:46 PM, 25th Feb                   Mais                   Could you please share with us images about the item showing that the item is still in it's original condition           02:47 PM, 25th Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:48 PM, 25th Feb                     ام نهيّان?                    Yes           02:48 PM, 25th Feb                   Mais                   Could you please share with us images about the item showing that the item is still in it's original condition           02:49 PM, 25th Feb                     ام نهيّان?                             02:50 PM, 25th Feb                     ام نهيّان?                             02:50 PM, 25th Feb                     ام نهيّان?                             02:50 PM, 25th Feb                     ام نهيّان?                    I just opened it           02:50 PM, 25th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:53 PM, 25th Feb                   Mais                   We will get in touch with you at the soonest we can           02:54 PM, 25th Feb                     ام نهيّان?                    Ok           02:54 PM, 25th Feb                   Mais                   Is there anything else I can assist you with?           02:57 PM, 25th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:59 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5753074