Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 10:38:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I need to cancel my order           02:30 PM, 25th Feb                     User                    ?           02:31 PM, 25th Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           02:31 PM, 25th Feb                   Mais                   Could you please share your order number so that I can assist you further?           02:31 PM, 25th Feb                     User                    8416079483           02:31 PM, 25th Feb                     User                    8416079483 AWB           02:32 PM, 25th Feb                     User                    FP0224230006104           02:32 PM, 25th Feb                     User                    I’m not sure which one is the order number can you please check           02:32 PM, 25th Feb                   Mais                   Please give me a minute to check.           02:33 PM, 25th Feb                   Mais                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           02:35 PM, 25th Feb                   Mais                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:35 PM, 25th Feb                   Mais                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:35 PM, 25th Feb                     User                    Okay thank you           02:36 PM, 25th Feb                   Mais                   Is there anything else I can assist you with?           02:37 PM, 25th Feb                     User                    No thanks           02:37 PM, 25th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           02:38 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752980