Subject: Ticket Assigned - Conversation with Esther
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 10:34:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Esther Esther                    Hello, hope you’re well           02:18 PM, 25th Feb                     Esther                    Will I be receiving a refund confirmation email?           02:18 PM, 25th Feb                   Mais                   Hi Esther, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:20 PM, 25th Feb                   Mais                   Please give me a minute to check.           02:20 PM, 25th Feb                     Esther                    Thank you Mais!           02:20 PM, 25th Feb                   Mais                   Could you please confirm if this is the intended order 9414756283?           02:22 PM, 25th Feb                     Esther                    Yes           02:22 PM, 25th Feb                   Mais                   We would like to inform you that we have processed the refund of amount AED30.60 on 25-2-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:23 PM, 25th Feb                     Esther                    But i paid 36 for it           02:24 PM, 25th Feb                   Mais                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           02:24 PM, 25th Feb                   Mais                   Is there anything else I can assist you with?           02:25 PM, 25th Feb                     Esther                    Then you should be returning 33,36 yes?           02:25 PM, 25th Feb                     Esther                    Or can you explain how this is calculated please?           02:25 PM, 25th Feb                   Mais                   Kindly note that you have used the amount 5.4 AED as a voucher for this item           02:26 PM, 25th Feb                     Esther                    I had a discount of 13,2 for the whole order           02:27 PM, 25th Feb                     Esther                    So I’m assuming that was applied to all items ordered correct?           02:27 PM, 25th Feb                   Mais                   Yes and this item used the amount of 5.4 AED for this item           02:27 PM, 25th Feb                   Mais                   Yes the voucher has been used for all the items           02:27 PM, 25th Feb                     Esther                    But if it’s 5 items then its 2,64 per item           02:28 PM, 25th Feb                   Mais                   Please note that the value of the voucher varies according to the price of the product           02:32 PM, 25th Feb                     Esther                    Ah okay           02:33 PM, 25th Feb                     Esther                    Thank you for explaining           02:33 PM, 25th Feb                   Mais                   Is there anything else I can assist you with?           02:33 PM, 25th Feb                     Esther                    That’s all           02:33 PM, 25th Feb                     Esther                    No, thank you           02:33 PM, 25th Feb                     Esther                    Have a good day!           02:33 PM, 25th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:34 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752965