Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 10:24:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I am writing with regards to my order 8416211329           02:16 PM, 25th Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           02:18 PM, 25th Feb                   Mais                   Please give me a minute to check.           02:18 PM, 25th Feb                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8416211329 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8416211347           02:19 PM, 25th Feb                   Mais     
               The payment has been captured only once from your account which is for the new successfully placed order.           02:19 PM, 25th Feb                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:19 PM, 25th Feb                     User                    So I will be receiving my order, right?           02:20 PM, 25th Feb                     User                    I don't need to re-place the order again?           02:20 PM, 25th Feb                   Mais                   Kindly note that you do not need to place a new order as the order has been placed successfully and the amount has been deducted for the success order, and it is on it's way to you.           02:21 PM, 25th Feb                   Mais                   Is there anything else I can assist you with?           02:23 PM, 25th Feb                   Mais                   It was a pleasure t
 o assist you. Thank you for shopping with Home Centre.  Have a nice day!           02:24 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752925