Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 10:15:39 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    I never rejected my order. Why they cancelled???           02:06 PM, 25th Feb                     Guest                    Yesterday and today i followed up the delivery.           02:06 PM, 25th Feb                   Mais                   Hi lilibeth, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:08 PM, 25th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:08 PM, 25th Feb                   Mais                   Please give me a minute to check.           02:08 PM, 25th Feb                   Mais                   We would like to inform you that our courier partner tried to deliver your order 9415877
 081 without success.           02:11 PM, 25th Feb                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           02:11 PM, 25th Feb                   Mais                   As well, we would like to inform you that we have processed the refund of amount AED133.00 on 25-2-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:11 PM, 25th Feb                   Mais                   Once again please accept our full apology, and please be assured that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           02:12 PM, 25th Feb                   Mais                   Is there anything else I can assist you with?           02:13 PM, 25th Feb                   Mais                   It was a pleasure to assist you.
  Thank you for shopping with Centrepoint.  Have a nice day!           02:15 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752873