Subject: Ticket Assigned - Conversation with BincySam ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 09:41:51 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with BincySam ? BincySam ?                    Hi           01:30 PM, 25th Feb                     BincySam ?                    I collected order ID8415793702. I got different item than ordered.           01:31 PM, 25th Feb                     BincySam ?                             01:32 PM, 25th Feb                     BincySam ?                    Ordered this item           01:33 PM, 25th Feb                     BincySam ?                             01:34 PM, 25th Feb                     BincySam ?                    But I got another item           01:34 PM, 25th Feb                   Mais                   Hi Bincy, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:34 PM, 25th Feb                     BincySam ?                             01:34 PM, 25th Feb                   Mais                 
   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:34 PM, 25th Feb                   Mais                   We would like to inform you that we can arrange a return process for the item, could you please confirm your wish about this?           01:35 PM, 25th Feb                     BincySam ?                    I need to return and get the item I ordered           01:35 PM, 25th Feb                   Mais                   We would like to inform you that you can exchange the item at the nearest store for Centrepoint and through the online we can arrange a return process           01:36 PM, 25th Feb                     BincySam ?                    Ok no problem. I m ok with this item           01:36 PM, 25th Feb                     BincySam ?                    Don't want to return. No problem.           01:37 PM, 25th Feb                   Mais                   Is
  there anything else I can assist you with?           01:38 PM, 25th Feb                     BincySam ?                    No           01:38 PM, 25th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:41 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5752726