Subject: Ticket Assigned - Conversation with Marian
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 11:37:32 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marian Marian                    Hi           03:20 PM, 24th Feb                     Marian                    I had an order and had a discount then now The size is big and I need smaller size           03:21 PM, 24th Feb                     Marian                    I can’t find exchange but only return           03:21 PM, 24th Feb                     Marian                    I make a return and when I reorder smaller size I can’t find the discounted voucher           03:22 PM, 24th Feb                     Marian                    May you bel me lease           03:22 PM, 24th Feb                     Marian                    Please*           03:22 PM, 24th Feb                   Mais                   Hi Marian, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:22 PM, 24th Feb                     Marian                    Hi mais           03:23 PM, 24th Feb                     Marian                    Hi           03:23 PM, 24th Feb                     Marian                    I had an order and had a discount then now The size is big and I need smaller size           03:23 PM, 24th Feb                     Marian                    I can’t find exchange but only return           03:23 PM, 24th Feb                     Marian                    I make a return and when I reorder smaller size I can’t find the discounted voucher           03:23 PM, 24th Feb                     Marian                    May you bel me lease           03:23 PM, 24th Feb                     Marian                    Please*           03:23 PM, 24th Feb                     Marian                    Any clue?           03:24 PM, 24th Feb                   Mais                   Regarding the item from the order 9415764372, we would like to inform you that you can exchange the size of the item at the store, as the exchange option is not available through the online.           03:24 PM, 24th Feb                   Mais                   We can cancel the online return request and you may exchange it at the store if you wish           03:24 PM, 24th Feb                     Marian                    I went to the store and that item was not available any size           03:24 PM, 24th Feb                   Mais                   Let me check please           03:25 PM, 24th Feb                     Marian                    Sure           03:25 PM, 24th Feb                     Marian                    If it’s available at batutta branch I can go for it to change it there           03:25 PM, 24th Feb                   Mais                   Kindly note that we may need sometime to check the availability of the item at the stores, we will update you through your email, could you please confirm the size you want?           03:27 PM, 24th Feb                     Marian                    32           03:27 PM, 24th Feb                   Mais                   We will get in touch with you at the soonest we can           03:30 PM, 24th Feb                     Marian                    Thanks           03:30 PM, 24th Feb                   Mais                   Is there anything else I can assist you with?           03:31 PM, 24th Feb                     Marian                    Else we can proceed in the cancellation and I can re order it. The thing is the discount is not applied           03:31 PM, 24th Feb                     Marian                    No thanks           03:31 PM, 24th Feb                   Mais                   Kindly note that the voucher is non refundable, so it can be used only for one item           03:32 PM, 24th Feb                   Mais                   We would like to inform you that the item is not available at any of the stores, and we are really sorry for this           03:34 PM, 24th Feb                   Mais                   Is there anything else I can assist you with?           03:36 PM, 24th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:37 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5750004