Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 11:13:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:57 PM, 24th Feb                     User                    Want to from an order that I collected it was an online order           02:58 PM, 24th Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           02:59 PM, 24th Feb                   Mais                   Could you please share your order number so that I can assist you further?           02:59 PM, 24th Feb                     User                    I would like to check please if I can refund items from an order that I had collected           02:59 PM, 24th Feb                     User                    The order was on 2 feb 2023           03:00 PM, 24th Feb                     User                    #8413025466           03:01 PM, 24th Feb 
                     User                    Hello           03:03 PM, 24th Feb                     User                             03:03 PM, 24th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:03 PM, 24th Feb                   Mais                   Could you please confirm your wish about returning some items from the order 8413025466?           03:04 PM, 24th Feb                     User                    Yes Samira runner x2 and Sherinw runner x2           03:05 PM, 24th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you.           03:07 PM, 24th Feb                   Mais                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (2/3/23), so we won't be able to initiate a return request here.           
 03:07 PM, 24th Feb                     User                    Ok           03:08 PM, 24th Feb                     User                    But are u sure ?? I cant even exchange??           03:08 PM, 24th Feb                     User                    not refund           03:08 PM, 24th Feb                     User                    exchange?           03:08 PM, 24th Feb                   Mais                   Kindly accept our full apology as the exchange/return option is not available after 14 days           03:09 PM, 24th Feb                   Mais                   Is there anything else I can assist you with?           03:12 PM, 24th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           03:13 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5749904