Subject: Ticket Assigned - Conversation with Aya El Gizawy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 10:31:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aya El Gizawy Aya El Gizawy                    Hello           02:08 PM, 24th Feb                   Mais                   Hi Aya, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           02:08 PM, 24th Feb                     Aya El Gizawy                    Please I need to know when I can get my refund today is 14 days and I didn’t receive anything           02:09 PM, 24th Feb                   Mais                   Could you please confirm if this is the intended order 9414202789?           02:10 PM, 24th Feb                     Aya El Gizawy                             02:11 PM, 24th Feb                     Aya El Gizawy                    This is my order           02:11 PM, 24th Feb                   Mais                   We would like to inform you that we have processed the refund of the amount AED137.00 successfully from our end           02:12 PM, 24th Feb                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully           02:12 PM, 24th Feb                     Aya El Gizawy                    How come           02:13 PM, 24th Feb                     Aya El Gizawy                    Did you have any receipt or any notification that you transfer back my refund           02:13 PM, 24th Feb                     Aya El Gizawy                    Really it’s very bad experience with you           02:14 PM, 24th Feb                     Aya El Gizawy                    Can I send me any receipt or anything to contact my bank           02:16 PM, 24th Feb                   Mais                   Please give me a minute to check.           02:17 PM, 24th Feb                     Aya El Gizawy                    Ok           02:17 PM, 24th Feb                   Mais                   Sorry for the delay, we are still checking           02:24 PM, 24th Feb                     Aya El Gizawy                    Okay           02:24 PM, 24th Feb                     Aya El Gizawy                    Waiting           02:24 PM, 24th Feb                   Mais                   Kindly note that we have checked the refund status and it turns that the refund was processed on Feb 11 and the credit may take 7-14 business days. Please wait for this period and then check with your bank.           02:27 PM, 24th Feb                     Aya El Gizawy                    So how many days left           02:28 PM, 24th Feb                     Aya El Gizawy                    Tell me pls           02:28 PM, 24th Feb                   Mais                   Kindly allow us 24-48 hours           02:28 PM, 24th Feb                     Aya El Gizawy                    Ok           02:28 PM, 24th Feb                   Mais                   Is there anything else I can assist you with?           02:29 PM, 24th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:30 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5749772