Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 10:26:10 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hi           02:09 PM, 24th Feb                     Guest                             02:09 PM, 24th Feb                     Guest                    Still haven’t got this amount back           02:10 PM, 24th Feb                   Mais                   Hi Aarti, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           02:11 PM, 24th Feb                     Guest                    Hi           02:11 PM, 24th Feb                     Guest                    I haven’t got the refund until now           02:11 PM, 24th Feb                     Guest                    Can you please check?           02:11 PM, 24th Feb                     Guest                    This was sent on 10 feb           02:11 PM, 24th Feb                   Mais                   We would like to inform you that we have processed the refund of the amount AED199.00 successfully from our end           02:13 PM, 24th Feb                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully           02:13 PM, 24th Feb                     Guest                    When was it?           02:13 PM, 24th Feb                     Guest                    So i can check with bank           02:13 PM, 24th Feb                   Mais                   Kindly note that the refund has been processed from our end on 9-2-23           02:15 PM, 24th Feb                     Guest                    9th feb?           02:16 PM, 24th Feb                   Mais                   Yes exactly           02:16 PM, 24th Feb                     Guest                    I checked           02:18 PM, 24th Feb                     Guest                    There is no transaction yet           02:19 PM, 24th Feb                   Mais                   Please give me a minute to check.           02:20 PM, 24th Feb                     Guest                    Ok           02:20 PM, 24th Feb                     Guest                    I checked my statement           02:20 PM, 24th Feb                     Guest                    There is no such transaction           02:20 PM, 24th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:22 PM, 24th Feb                   Mais                   Sorry for the delay, we are still checking           02:22 PM, 24th Feb                     Guest                    Ok           02:23 PM, 24th Feb                   Mais                   We kindly ask you to please check the attached image with your bank regarding the refund status in order to be fully assisted           02:23 PM, 24th Feb                   Mais                            02:24 PM, 24th Feb                     Guest                    Ok           02:24 PM, 24th Feb                     Guest                    Let me call them again           02:24 PM, 24th Feb                   Mais                   Is there anything else I can assist you with?           02:25 PM, 24th Feb                     Guest                    No thanks           02:25 PM, 24th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:25 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5749752