Subject: New Reply Received - Re: Your return request has been cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Feb 2023 07:40:05 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div dir="ltr">
<br>Hi i have requested a return of my online purchase.  Order number <span style="font-size: 16px; -webkit-text-size-adjust: auto; caret-color: rgb(0, 185, 229); color: rgb(0, 185, 229); font-family: Helvetica, Arial, sans-serif; background-color: rgb(255, 255, 255)">9412170768. Kindly do the needful.</span>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjk0NTY0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VLJGbs2LjGBQrrix1snaJDMkEGQDqTgP9ZFRlKlMlTI" data-id="2044012945641"><br>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 24 Feb 2023, at 11:20 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5745279</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5745279<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Cherry​,</div>
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<div dir="ltr">Thank you for contacting us.<br><br>Please accept our full apologies for the inconvenience caused to you.<br><br>We would like to inform you that a new return request has been created for the product from the order 9412170768 dated on 23-2-23 and the item will be received by the transport partner LMG within 3 to 5 working days .<br><br>You can also track the return request via the LMG website <a href="https://bit.ly/3v0Daf7" rel="noreferrer">https://bit.ly/3v0Daf7</a> through the tracking number RP022323001796.<br><br>Knowing that you will be contacted via your contact number +971505913868 before collecting the product. We kindly ask you to keep it active so that we can collect your return as soon as possible.<br><br>And in case you have faced any issue with collection process, we kindly ask you to re-contact with us so that we can assist you to the fullest.<br><br>Thank you for your shopping and cooperation with us.<br><br>Do not hesitate to contact us if you have any questions!</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5745279