Subject: Ticket Assigned - Conversation with Ahmed Mohamed
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 15:00:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Mohamed Ahmed Mohamed                    Hello           06:42 PM, 23rd Feb                     Ahmed Mohamed                    How are you           06:42 PM, 23rd Feb                     Ahmed Mohamed                    Please I want talk with someone here to assist me           06:42 PM, 23rd Feb                   Mais                   Hi Ahmed, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:45 PM, 23rd Feb                     Ahmed Mohamed                    Please you can assist me           06:46 PM, 23rd Feb                     Ahmed Mohamed                    I make order from max from 10 days ago and when I make order some items it’s already not available and you cancel already and the amount of the items not yet come to my account           06:46 PM, 23rd Feb                     Ahmed Mohamed                    Sorry, we have canceled +2 products for a pillow hoodie with a kangaroo pocket and foldable sleeves... From your order number 9413973751 for reasons beyond our control. AED 82.50 will be returned within 5-7 business days. (And this a message)           06:46 PM, 23rd Feb                     Ahmed Mohamed                    And I check with my bank           06:46 PM, 23rd Feb                     Ahmed Mohamed                    They told me no any amount come from max           06:46 PM, 23rd Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:47 PM, 23rd Feb                     Ahmed Mohamed                    You can check           06:47 PM, 23rd Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:50 PM, 23rd Feb                   Mais                   We will get in touch with you at the soonest we can           06:50 PM, 23rd Feb                     Ahmed Mohamed                    When they will fix           06:51 PM, 23rd Feb                     Ahmed Mohamed                    When I will get the amount           06:51 PM, 23rd Feb                     Ahmed Mohamed                    It’s today 16 days           06:51 PM, 23rd Feb                   Mais                   Please allow us the time and we will get in touch with you regarding your refund           06:52 PM, 23rd Feb                     Ahmed Mohamed                    I allow already 16 days           06:52 PM, 23rd Feb                     Ahmed Mohamed                    I will allow one month more           06:52 PM, 23rd Feb                   Mais                   Thanks for your patience and understanding, we will do our best to get in touch with you at the soonest we can           06:53 PM, 23rd Feb                     Ahmed Mohamed                    I will wait call back please           06:54 PM, 23rd Feb                     Ahmed Mohamed                    From any supervisor           06:54 PM, 23rd Feb                     Ahmed Mohamed                    There           06:54 PM, 23rd Feb                   Mais                   Kindly note that we will update you through your email at the soonest we can           06:54 PM, 23rd Feb                   Mais                   Is there anything else I can assist you with?           06:56 PM, 23rd Feb                     Ahmed Mohamed                    Thank you           06:57 PM, 23rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:00 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5747640