Subject: Ticket Assigned - Conversation with Ahmed Mohamed
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 14:34:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Mohamed Ahmed Mohamed                    Hello           06:25 PM, 23rd Feb                     Ahmed Mohamed                    How are you           06:25 PM, 23rd Feb                   Mais                   Hi Ahmed, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:25 PM, 23rd Feb                     Ahmed Mohamed                    How are you           06:26 PM, 23rd Feb                     Ahmed Mohamed                    Welcome mais           06:26 PM, 23rd Feb                     Ahmed Mohamed                    Please you can assist me           06:26 PM, 23rd Feb                     Ahmed Mohamed                    I make order from max from 10 days ago and when I make order some items it’s already not available and you cancel already and the amount of the items not yet come to my account           06:26 PM, 23rd Feb                     Ahmed Mohamed                    Sorry, we have canceled +2 products for a pillow hoodie with a kangaroo pocket and foldable sleeves... From your order number 9413973751 for reasons beyond our control. AED 82.50 will be returned within 5-7 business days. (And this a message)           06:26 PM, 23rd Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:27 PM, 23rd Feb                     Ahmed Mohamed                    Take your time           06:28 PM, 23rd Feb                   Mais                   We would like to inform you that we have processed the refund of amount AED82.50 on 2/10/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:29 PM, 23rd Feb                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you in the best way           06:29 PM, 23rd Feb                     Ahmed Mohamed                    Now we are 15 day’s           06:29 PM, 23rd Feb                   Mais                   Kindly note that we have processed the amount successfully from our end, so please check the refund status with your bank in order to be fully assisted           06:30 PM, 23rd Feb                     Ahmed Mohamed                    Okay           06:31 PM, 23rd Feb                   Mais                   Is there anything else I can assist you with?           06:31 PM, 23rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:33 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5747502