Subject: Ticket Assigned - Conversation with Hamid Ahmad
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 13:30:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hamid Ahmad Hamid Ahmad                    Hello team           05:12 PM, 23rd Feb                     Hamid Ahmad                    I would like to follow on my package           05:13 PM, 23rd Feb                     Hamid Ahmad                    9415025745           05:13 PM, 23rd Feb                   Mais                   Hi Hamid, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:13 PM, 23rd Feb                   Mais                   We sincerely apologize for any inconvenience caused to you.           05:15 PM, 23rd Feb                   Mais                   We would like to inform you that our courier partner tried to deliver your order without success.           05:15 PM, 23rd Feb                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           05:15 PM, 23rd Feb                   Mais                   Once again please accept our full apology, and be assured that this error will be raised to the concerned team to try not to repeat this error again. Your time and your comfort are important to us.           05:16 PM, 23rd Feb                     Hamid Ahmad                    I ordered these during 50% offer time, I can't get these items again in same price           05:16 PM, 23rd Feb                     Hamid Ahmad                    I request to keep these items in Max store Deira city center and will pickup from Max store           05:17 PM, 23rd Feb                   Mais                   Please accept our full apology for this, and please stay up to date on the site so that you can get the best products with the best offers and prices.           05:17 PM, 23rd Feb                   Mais                   Please accept our full apology that we are unable to re ship the items to the store           05:17 PM, 23rd Feb                     Hamid Ahmad                    In this case, please refund my money to my card           05:18 PM, 23rd Feb                     Hamid Ahmad                    Awaiting your confirmation on full refund           05:25 PM, 23rd Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:26 PM, 23rd Feb                   Mais                   We will get in touch with you at the soonest we can           05:26 PM, 23rd Feb                     Hamid Ahmad                    It's not my fault that You have the worse delivery company in uae I was very patience and flexible but unfortunately I got treated this way           05:26 PM, 23rd Feb                   Mais                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           05:27 PM, 23rd Feb                   Mais                   We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards related to delivering the order.           05:27 PM, 23rd Feb                   Mais                   We will do our best to solve the issue and refund your amount at the soonest we can           05:28 PM, 23rd Feb                     Hamid Ahmad                    I expect your reply soon           05:28 PM, 23rd Feb                     Hamid Ahmad                    Thank you           05:28 PM, 23rd Feb                   Mais                   Is there anything else I can assist you with?           05:29 PM, 23rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:30 PM, 23rd Feb                     Hamid Ahmad                    Thanks           05:30 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5747176