Subject: Ticket Assigned - Conversation with ShOo.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 12:29:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ShOo. ShOo.                    2           04:12 PM, 23rd Feb                     ShOo.                    3           04:12 PM, 23rd Feb                   Mais                   Hi Shahenda, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:14 PM, 23rd Feb                     ShOo.                    My order was canceled           04:14 PM, 23rd Feb                     ShOo.                             04:15 PM, 23rd Feb                     ShOo.                    On 29 jan and still didn’t receive my money           04:15 PM, 23rd Feb                     ShOo.                    I was told maximum 14 days now it’s almost a month           04:15 PM, 23rd Feb                   Mais                   Please give me a minute to check.           04:17 PM, 23rd Feb                     ShOo.                    Ok           04:17 PM, 23rd Feb                   Mais                   Sorry for the delay, we are still checking.           04:20 PM, 23rd Feb                     ShOo.                    Ok i’m waiting no problem           04:20 PM, 23rd Feb                   Mais                   We would like to inform you that we have processed the refund successfully from our end, so please check the refund status with your bank in order to be fully assisted           04:22 PM, 23rd Feb                     ShOo.                    Okay can i have the date that happened or any reference number           04:23 PM, 23rd Feb                     ShOo.                    Like transaction number           04:23 PM, 23rd Feb                     ShOo.                    Screenshots to the process           04:23 PM, 23rd Feb                     ShOo.                    Anything that could confirm this when contacting the bank           04:24 PM, 23rd Feb                     ShOo.                    Because I’ve contacted the bank before contacting you but didn’t find any transfer           04:25 PM, 23rd Feb                   Mais                   Sorry for the delay, we kindly ask you to please check with the bank and in case they could not assist you please get back to us so that we can check for you further           04:27 PM, 23rd Feb                     ShOo.                    Ok thanks           04:28 PM, 23rd Feb                   Mais                   Is there anything else I can assist you with?           04:28 PM, 23rd Feb                     ShOo.                    No thanks           04:29 PM, 23rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:29 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5746876