Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 12:02:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    this is nayela           03:38 PM, 23rd Feb                     User                    I ordered chair           03:38 PM, 23rd Feb                     User                    there is some thing wrong in it           03:39 PM, 23rd Feb                     User                    one of the wheel has sound           03:39 PM, 23rd Feb                   Mais                   Hi Nayela, Good Evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           03:39 PM, 23rd Feb                   Mais                   Could you please share your order number so that I can assist you further?           03:40 PM, 23rd Feb                     User                    sure           03:40 PM, 23rd Feb                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:42 PM, 23rd Feb                     User                    I'm looking           03:42 PM, 23rd Feb                     User                    8413911108           03:44 PM, 23rd Feb                     User                    hi..r u still their           03:45 PM, 23rd Feb                   Mais                   Could you please share with us images/videos about the item showing the issue?           03:46 PM, 23rd Feb                     User                             03:46 PM, 23rd Feb                     User                    it will not clear at video           03:47 PM, 23rd Feb                   Mais                   Please give me a minute to check.           03:49 PM, 23rd Feb                     User                    ok           03:50 PM, 23rd Feb                     User                    ?           03:53 PM, 23rd Feb                   Mais                   Kindly note that we need images or video about the item so that we can raise the issue to the concerned team           03:53 PM, 23rd Feb                     User                    it's a sound and it's not clear at video...some body should come to see it           03:55 PM, 23rd Feb                   Mais                   Could you please confirm your contact number?           03:58 PM, 23rd Feb                     User                    55557088           03:58 PM, 23rd Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:59 PM, 23rd Feb                   Mais                   We will get in touch with you at the soonest we can           03:59 PM, 23rd Feb                     User                    thank you           04:00 PM, 23rd Feb                   Mais                   Is there anything else I can assist you with?           04:01 PM, 23rd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           04:02 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5746769