Subject: Ticket Assigned - Conversation with Hamid Ahmad
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 13:53:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hamid Ahmad Hamid Ahmad                    9415025745 is           05:39 PM, 22nd Feb                   Mais                   Hi Hamis, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:40 PM, 22nd Feb                     Hamid Ahmad                    Hello team I have a serious issue with delivery company. My package is delayed for almost one week and every day I have to call Max customer service to ask for an update           05:40 PM, 22nd Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:41 PM, 22nd Feb                   Mais                   I totally understand you please allow me a minute to check           05:41 PM, 22nd Feb             
         Hamid Ahmad                    This is taking so long and becoming annoying to me           05:41 PM, 22nd Feb                     Hamid Ahmad                    For the hundred time, I'm asking delivery time between 0800 to 1600           05:41 PM, 22nd Feb                     Hamid Ahmad                    I don't comprehend why this can't be accommodated by this company           05:42 PM, 22nd Feb                     Hamid Ahmad                    Everyday I receive message delivery is out and then at 0600 or 0700 pm I receive another message stating delivery rescheduled           05:43 PM, 22nd Feb                   Mais                   Please note that we have checked and your order is out for delivery today, as well please note that the courier will tried many times to deliver the items successfully           05:44 PM, 22nd Feb                   Mais                   Please and kindly allow us till the end of this day so that the order can be delivered           05
 :44 PM, 22nd Feb                     Hamid Ahmad                    My question is till when we continue with thus a scenario   are you going to find a reasonable solution? Or I'm expected to continue this for ever           05:44 PM, 22nd Feb                     Hamid Ahmad                    They are trying to deliver but after selected time           05:45 PM, 22nd Feb                     Hamid Ahmad                    Why they can deliver as I requested           05:45 PM, 22nd Feb                     Hamid Ahmad                    Do you expect me to stay extra 2 or 3 hours just to wait for my package           05:46 PM, 22nd Feb                   Mais                   Please accept our full apology for this, we will check with the courier team regarding this complaint and we will do our best to raise our quality service and improve our performance in order to meet all your wish           05:46 PM, 22nd Feb                     Hamid Ahmad                    What is your action
  to resolve this issue my friend?           05:46 PM, 22nd Feb                   Mais                   Kindly note that we will raise the issue to the courier team in order to deliver your items at the soonest, as well to improve their performance in order to meet all your wish, just please allow us the time so that we can do the needful           05:49 PM, 22nd Feb                   Mais                   Is there anything else I can assist you with?           05:50 PM, 22nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max  Have a nice day!           05:53 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5743424