Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 11:58:49 +0000 (UTC)

Hi Mais Hasan,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr">
<div dir="ltr">Dear Team,<div><br></div>
<div>At the time of the return of the collected item, I also had added Juniors Textured Beanie Cap which was not collected by the individual.</div>
<div>The return request for both products was raised at the same time, i am unsure why the cap was collected and only the Textured Sweater was processed for refund.</div>
<div><br></div>
<div>Kindly look into this.</div>
<div><br></div>
<div>Regards,</div>
<div>Krishna</div>
<div> </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Feb 22, 2023 at 3:15 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Krishna,<br><br>Thank you for reaching out to us.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Please accept our full apologies for the inconvenience caused to you.<br><br>We would like to inform you that we have processed the refund of amount AED<span style="white-space:pre-wrap" dir="ltr"> </span>63.5303 on 2/22/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">As well, we have processed the refund of amount AED1.4697 in your My Credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5704870