Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 11:56:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    8415740190           03:42 PM, 22nd Feb                     User                    This is my order number           03:42 PM, 22nd Feb                     User                    The sofia soap dish has an upper piece for water drainage this was missing in my order i only recieved the soap dish           03:44 PM, 22nd Feb                   Mais                   Dear customer, Good Evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           03:45 PM, 22nd Feb                   Mais                   Please give me a minute to check.           03:45 PM, 22nd Feb                   Mais                   We would like to inform you that we can arrange a return process for the item, could you please confirm your wish about this?           03:47 PM, 22nd Feb                     User        
             Could you deilver the missing piece           03:47 PM, 22nd Feb                     User                    I ordered the complete set           03:48 PM, 22nd Feb                   Mais                   Kindly accept our full apology that we are unable to ship the missing part and we are really sorry for this           03:48 PM, 22nd Feb                     User                    is it available in store           03:49 PM, 22nd Feb                   Mais                   Please confirm if this is the intended item Sofia Soap Dish just to be sure.           03:50 PM, 22nd Feb                     User                    Yes           03:50 PM, 22nd Feb                     User                             03:51 PM, 22nd Feb                   Mais                   Please give me a minute to check.           03:51 PM, 22nd Feb                     User                    Please check if the upper peice is also available with the soap dish           03:52 PM, 22nd Feb   
                 Mais                   We kindly ask you to please check the attached image in order to find the availability of the item           03:53 PM, 22nd Feb                   Mais                            03:53 PM, 22nd Feb                     User                    Thank you           03:54 PM, 22nd Feb                   Mais                   Is there anything else I can assist you with?           03:54 PM, 22nd Feb                     User                    No thank you           03:55 PM, 22nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           03:56 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742895