Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 11:43:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I received a damaged lid and a loose fitting lid of a 3-piece storage box set. Order number is 8415547069. Please help me return the item.           03:22 PM, 22nd Feb                     User                    My name is Faten           03:22 PM, 22nd Feb                   Mais                   Dear customer, Good Evening. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           03:23 PM, 22nd Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you.           03:23 PM, 22nd Feb                   Mais                   Please give me a minute to check.           03:23 PM, 22nd Feb                     User                    Ok thank you!           03:24 PM, 22nd Feb                   Mais                   Could you please share with us images about the damaged item you received?           03:24 PM, 22nd Feb                     User                    One moment please           03:25 PM, 22nd Feb                     User                             03:25 PM, 22nd Feb                     User                             03:26 PM, 22nd Feb                     User                             03:26 PM, 22nd Feb                     User                    Are you there?           03:27 PM, 22nd Feb                   Mais                   We kindly ask you to please share with us the name of the items you want to return as they are on the site along with the quantity so that we can do the needful           03:28 PM, 22nd Feb                     User                    3-Piece Storage Box Set, it’s a set of 3 boxes for shoes!           03:29 PM, 22nd Feb                     User                    I bought 15 sets and one of the sets have damaged lid           03:30 PM, 22nd Feb                     User                    Price is KWD 4.7           03:30 PM, 22nd Feb                     User                             03:31 PM, 22nd Feb                     User                    Why is it taking so long?           03:32 PM, 22nd Feb                   Mais                   We would like to inform you that a return request has been created for the product on 22-2-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           03:33 PM, 22nd Feb                     User                    Ok thank you, but should I return the complete set of 3 boxes?           03:34 PM, 22nd Feb                   Mais                   Please just sent the damaged one           03:35 PM, 22nd Feb                     User                    But the price is for a set of three. I think I should return the three boxes!!!!           03:37 PM, 22nd Feb                   Mais                   Kindly note that we have created a return request for 1 item from the 15 so please return it if it is set of 3 then please send it as a set           03:40 PM, 22nd Feb                     User                    Ok that makes sense now, thank you!           03:40 PM, 22nd Feb                   Mais                   Is there anything else I can assist you with?           03:42 PM, 22nd Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre  Have a nice day!           03:43 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742842