Subject: New Reply Received - Landmark Group
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 08:26:37 +0000 (UTC)

Hi Mais Hasan,  The customer has responded to the ticket.  Landmark Group  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Hello, </div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">According to my bank statements the amount was debited twice and I received this text message from you the first time payment failed (I attached the text messages from my bank showing the exact amount being debited twice and the text messages
 from Splash) </div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">
<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjczNDg5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QyKRrQzs7Xr4wPMzzOcDmIdIeGCyLi33Jqnw7XSECU0" data-id="2044012734891"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjczNDg5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sFeasxie_agNs3wcf5Zk2o0F20877smHU64EOHdZEVY" data-id="2044012734892"><br>
</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Feb 22, 2023, at 11:19 AM, Splash &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5737173</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mais Hasan : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Eiman​,</div>
<div dir="ltr">
<br>
Thank you for reaching out to us​.<br>
<br>
We sincerely apologize for any inconvenience caused ​and for the delay.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would like to inform you that after checking and according to the information available to us, it turns that the amount of AED598 has been deducted only once and for the order 9412689485 which it has been delivered on 31-1-23.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">In case the amount has been deducted twice, please do let us know the proof of deduction against each deduction so that we can check it with our team.<br>
<br>
We are looking forward to hear from you soon. Thank you for your help!</div>
<div dir="ltr">
<br>
Thank You,</div>
<div dir="ltr">Splash Support Team.</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5737173