Subject: Ticket Assigned - Conversation with Michelle
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 14:20:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Michelle Michelle                    Hi good evening           05:56 PM, 21st Feb                     Michelle                    Regarding my order 9414543799, may i know if i can request to change the item?           05:57 PM, 21st Feb                   Mais                   Hi Michelle, Good Evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           05:58 PM, 21st Feb                   Mais                   Please give me a minute to check.           05:58 PM, 21st Feb                     Michelle                    Thank you           06:02 PM, 21st Feb                     Michelle                    Hi have you checked already?           06:08 PM, 21st Feb                   Ziena                   Sorry for this delay.           06:09 PM, 21st Feb                   Ziena                   As per the status the o
 rder is ready for collection now           06:14 PM, 21st Feb                   Ziena                   We regret to inform you that we are unable to make any changes on the order before receiving it           06:14 PM, 21st Feb                     Michelle                    But would it be possible to change it to other items?           06:14 PM, 21st Feb                   Ziena                   We would like to inform you that you can only return your products to any store or through online within 14 days from receiving the order           06:15 PM, 21st Feb                     Michelle                    Okay then. I'll collect it first then will request for change of items afterwards           06:15 PM, 21st Feb                     Michelle                    Thank you for your assistance           06:15 PM, 21st Feb                   Mais                   Is there anything else I can assist you with?           06:17 PM, 21st Feb                   Mais                   It wa
 s a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           06:20 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5739688