Subject: Ticket Assigned - Conversation with sowmya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 12:21:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sowmya sowmya                    They had cancelled my items so  kindly  add in my cart which is refunding           04:04 PM, 21st Feb                     sowmya                    Twice ordered  and got cancelled           04:05 PM, 21st Feb                   Mais                   Hi Sowmya, Good Evening. Thank you for contacting us. My name is Mais. We would be happy to help you.           04:06 PM, 21st Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:06 PM, 21st Feb                   Mais                   Please give me a minute to check.           04:06 PM, 21st Feb                     sowmya                    Ok           04:06 PM, 21st Feb                     sowmya                    I lik
 e the item and twice cancelled but showing on stock           04:07 PM, 21st Feb                   Mais                   We regret to inform you that the product Sasha Solid Tote Bag with Detachable Strap and Button Closure has been canceled from order 9415513254 due to quality check issues, so we have partially shipped your order, and the amount of the canceled product AED76.38 has been returned to your account on 2/20/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           04:10 PM, 21st Feb                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           04:11 PM, 21st Feb                     sowmya                    Now you have the stock           04:11 PM, 21st Feb                     sowmya                    So request you to add in the cart           04:12 PM, 21st Feb                 
     sowmya                    I m fed up  with all placing order and cancelling many times           04:12 PM, 21st Feb                   Mais                   Please accept our full apology that we are unable to add it in the cart or amend on the order after it has been confirmed, as well please note that the item might be canceled because it's quality           04:12 PM, 21st Feb                     sowmya                    Now if i place, again its cancel what i will do           04:13 PM, 21st Feb                   Mais                   We kindly ask you to please allow us the time so that we can solve the issue           04:17 PM, 21st Feb                   Mais                   Is there anything else I can assist you with?           04:19 PM, 21st Feb                     sowmya                    Mm  disatisfied with online services           04:19 PM, 21st Feb                     sowmya                    Nothing else thank you           04:19 PM, 21st Feb                
    Mais                   We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards.           04:20 PM, 21st Feb                     sowmya                    Ok           04:20 PM, 21st Feb                   Mais                   Please be assured that we will do our best to raise our quality service and improve our performance in order to meet all your wish           04:20 PM, 21st Feb                     sowmya                    K           04:20 PM, 21st Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           04:21 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5739099