Subject: Ticket Assigned - Conversation with Fathima Rahman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 12:02:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fathima Rahman Fathima Rahman                    Why is my order being cancelled?           03:51 PM, 20th Feb                     Fathima Rahman                    I never asked for it??           03:51 PM, 20th Feb                     Fathima Rahman                    I got a mail saying the amount will be refunded           03:51 PM, 20th Feb                   Mais                   Hi Fathima, Good Evening. Thank you for contacting us. My name is Mais. We would be happy to help you.           03:52 PM, 20th Feb                   Mais                   Please give me a minute to check.           03:52 PM, 20th Feb                   Mais                   We sincerely apologize for any inconvenience caused to you.           03:53 PM, 20th Feb                   Mais                   We would like to inform you that our courier partner tried to deliver your or
 der without success.           03:54 PM, 20th Feb                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           03:54 PM, 20th Feb                   Mais                   Once again please accept our full apology           03:54 PM, 20th Feb                     Fathima Rahman                    When will i get my refund           03:55 PM, 20th Feb                     Fathima Rahman                    ??????           03:55 PM, 20th Feb                   Mais                   We would like to inform you that we have processed the refund of amount AED182.55 on 20-2-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:57 PM, 20th Feb                   Mais                   Is there anything else I can assist you with?           03:59 PM, 20th Feb                     Fathima Rahman            
         This experience has been very bad           03:59 PM, 20th Feb                   Mais                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           04:00 PM, 20th Feb                   Mais                   We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards related to delivering the order.           04:00 PM, 20th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:02 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5734823