Subject: Ticket Assigned - Conversation with Ahmed
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 11:49:55 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Ahmed                    Hi           03:25 PM, 20th Feb                   Mais                   Hi Ahmed, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:25 PM, 20th Feb                     Ahmed                    About refund           03:26 PM, 20th Feb                   Mais                   Could you please share your exact order number?           03:27 PM, 20th Feb                     Ahmed                             03:27 PM, 20th Feb                     Ahmed                    9413910210           03:27 PM, 20th Feb                   Mais                   We would like to inform you that as per our records there is no return/refund request has been created, could you please check again?           03:29 PM, 20th Feb                     Ahmed                    I haven't received my 15% 
 Cashback yet.           03:29 PM, 20th Feb                     Ahmed                             03:30 PM, 20th Feb                     Ahmed                             03:32 PM, 20th Feb                     Ahmed                    And I haven't received my 49 AED.           03:33 PM, 20th Feb                     Ahmed                    And I haven't received my 49 AED Cashback           03:33 PM, 20th Feb                     Ahmed                    ?           03:35 PM, 20th Feb                   Mais                   Kindly note that the Cash back will be credited once the return period of 14 days will be over.           03:37 PM, 20th Feb                     Ahmed                    When will this 14 days end?           03:38 PM, 20th Feb                   Mais                   Kindly note that the 14 days starting from the date of receiving/collecting the order           03:39 PM, 20th Feb                     Ahmed                    Okay           03:40 PM, 20th Feb      
              Mais                   Is there anything else I can assist you with?           03:40 PM, 20th Feb                     Ahmed                    12 days have passed right?           03:41 PM, 20th Feb                   Mais                   Yes exactly           03:47 PM, 20th Feb                     Ahmed                    Okay           03:48 PM, 20th Feb                     Ahmed                    Thank you           03:48 PM, 20th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:49 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5734758