Subject: Ticket Assigned - Conversation with Bincy Subin
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 11:17:15 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bincy Subin Bincy Subin                    Hellllooooo           03:03 PM, 20th Feb                     Bincy Subin                    We received your return request for order 8404898489 All-Over Print BCI Cotton T-sh... . Our delivery partner will pick up your return in 2-5 days.           03:04 PM, 20th Feb                     Bincy Subin                    Your refund of KWD 2.70 for order 8404898489 is on its way & will be credited in 5-7 business days.           03:05 PM, 20th Feb                   Mais                   Hi Buncy, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:06 PM, 20th Feb                     Bincy Subin                    But I have not received any refund yet now           03:06 PM, 20th Feb                     Bincy Subin                    Can you please check what I need to do for this           03:06 PM, 20th Feb                   Mais                   We would like to inform you that we have processed the refund of amount 2.7 KWD in your My Credit wallet. You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:07 PM, 20th Feb                     Bincy Subin                    How long is the validity for the credit wallet ??           03:08 PM, 20th Feb                     Bincy Subin                             03:09 PM, 20th Feb                     Bincy Subin                             03:10 PM, 20th Feb                   Mais                   Kindly note that you can use your My Credit anytime you want           03:11 PM, 20th Feb                   Mais                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           03:11 PM, 20th Feb                     Bincy Subin                    But iam not receiving any mails           03:11 PM, 20th Feb                     Bincy Subin                    I have no emails in my Inbox and spam           03:12 PM, 20th Feb                     Bincy Subin                    Can u plz help me out           03:12 PM, 20th Feb                   Mais                   Could you please share your email ?           03:13 PM, 20th Feb                     Bincy Subin                    [email-masked]           03:13 PM, 20th Feb                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             03:13 PM, 20th Feb                   Mais                   We will get in touch with you at the soonest we can           03:13 PM, 20th Feb                   Mais                   Is there anything else I can assist you with?           03:15 PM, 20th Feb                     Bincy Subin                    Nothing. Thanks for your support           03:16 PM, 20th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:16 PM, 20th Feb                     Bincy Subin                    Can u plz let me know once it fixed ??           03:17 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5734573