Subject: Ticket Assigned - Conversation with Heartfulness ?
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 11:14:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heartfulness ? Heartfulness ?                    Hello           02:52 PM, 20th Feb                     Heartfulness ?                    I jus wanted to request you to refund my return pick up to my max wallet points           02:52 PM, 20th Feb                   Mais                   Hi Subimahesh, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:53 PM, 20th Feb                   Mais                   Could you please share with us the exact order number?           02:53 PM, 20th Feb                     Heartfulness ?                    Mode of payment was using credit card. However refund the amount to max wallet so that i can use it for future           02:53 PM, 20th Feb                     Heartfulness ?                             02:55 PM, 20th Feb                     Heartfulness ?              
       Order id  9413251713           02:57 PM, 20th Feb                   Mais                   We would like to inform you that the refund will be processed to your bank account and to your My Credit as well           02:58 PM, 20th Feb                     Heartfulness ?                    No           02:59 PM, 20th Feb                     Heartfulness ?                    I closed the bank account which i used for the payment           03:00 PM, 20th Feb                     Heartfulness ?                    So even if you claim that yu refunded i wont be getting the amount           03:00 PM, 20th Feb                     Heartfulness ?                    Thats why requesting you to refund the amount  amount as credit points           03:01 PM, 20th Feb                   Mais                   Please give me a minute to check.           03:03 PM, 20th Feb                   Mais                   Please accept our full apology for the delay           03:10 PM, 20th Feb            
        Mais                   And we regret to inform you that we are unable to change the refund method from our end           03:10 PM, 20th Feb                   Mais                   Is there anything else I can assist you with?           03:12 PM, 20th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:14 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5734564