Subject: Ticket Assigned - Conversation with Smrithi
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 11:05:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Smrithi Smrithi                    Hi Team           02:50 PM, 20th Feb                   Mais                   Dear customer, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:52 PM, 20th Feb                     Smrithi                    This is regarding a complaint           02:52 PM, 20th Feb                     Smrithi                    I ordered product from online           02:52 PM, 20th Feb                     Smrithi                    And today it got delivered           02:53 PM, 20th Feb                     Smrithi                    Before delivering  The guy has contacted me asking flat no           02:53 PM, 20th Feb                     Smrithi                    I told my flat no and i was about to tell there is no one in flat you can handover to securiy           02:53 PM, 20th Feb     
                 Smrithi                    Before I speak he ended the call           02:54 PM, 20th Feb                     Smrithi                    And he kept the package in front of the door           02:54 PM, 20th Feb                     Smrithi                    I tried calling him manay times           02:54 PM, 20th Feb                     Smrithi                    But didnt pick up?           02:54 PM, 20th Feb                     Smrithi                    So could you please explain what is wrong with your customer care?           02:54 PM, 20th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:56 PM, 20th Feb                   Mais                   Please give me a minute to check.           02:56 PM, 20th Feb                     Smrithi                             02:57 PM, 20th Feb                     Sm
 rithi                    This is the tracking no           02:57 PM, 20th Feb                     Smrithi                    Order no 9415425587           02:57 PM, 20th Feb                   Mais                   We are really sorry to hear that you were not treated well by our employee. This is definitely not the experience we want our customers to have when they shop with us.           02:59 PM, 20th Feb                   Mais                   We take such matters very seriously. We have now sent the feedback to our team and they will definitely take action on the matter.           02:59 PM, 20th Feb                     Smrithi                    Now the package is left alone there           03:00 PM, 20th Feb                     Smrithi                    Nobody is there to pick           03:00 PM, 20th Feb                     Smrithi                    If somebody might take the package Would you take responsibility?           03:01 PM, 20th Feb                   Mais        
            Please check your address, and in case you did not find it, please let us know so that we can do the neeful           03:02 PM, 20th Feb                   Mais                   Please check your address, and in case you did not find it, please let us know so that we can do the needful           03:02 PM, 20th Feb                   Mais                   Is there anything else I can assist you with?           03:03 PM, 20th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:04 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5734501