Subject: Ticket Assigned - Conversation with Masha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 10:31:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Masha Masha                    Good afternoon           02:09 PM, 20th Feb                   Mais                   Hi Masha, Good Evening. Thank you for contacting us. My name is Mais. We would be happy to help you.           02:13 PM, 20th Feb                     Masha                    Hi           02:14 PM, 20th Feb                     Masha                    Can you please help me with exchange item?or better go to your shop for exchage?           02:14 PM, 20th Feb                   Mais                   Could you please confirm if this is the intended order 9415109731?           02:20 PM, 20th Feb                     Masha                    No           02:22 PM, 20th Feb                     Masha                    Order 9414167123           02:23 PM, 20th Feb                     Masha                    Black dress           02:23 PM, 20th Feb     
               Mais                   We regret to inform you that the exchange service is not available through the online at this time           02:26 PM, 20th Feb                   Mais                   As well, the items of the order 9414167123 come under the non returnable items hence they can not be returned           02:27 PM, 20th Feb                     Masha                    Can I exchage in store?           02:27 PM, 20th Feb                   Mais                   Kindly note that you can check with the store team           02:29 PM, 20th Feb                     Masha                    Okay           02:30 PM, 20th Feb                     Masha                    Thank you           02:30 PM, 20th Feb                   Mais                   Is there anything else I can assist you with?           02:30 PM, 20th Feb                     Masha                    No thank you           02:30 PM, 20th Feb                   Mais                   It was a pleasure to assis
 t you. Thank you for shopping with Centrepoint.  Have a nice day!           02:31 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5734339