Subject: Ticket Assigned - Conversation with Afzal
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 12:43:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Afzal Afzal                    Good afternoon  I bought a shirt, order number is #8415367945 Just now i got a message that my order was not processed successfully You can see in the screenshot           04:37 PM, 19th Feb                     Afzal                             04:37 PM, 19th Feb                     Afzal                    Pls check and let me know           04:38 PM, 19th Feb                   Mais                   Hi Afzal, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:38 PM, 19th Feb                   Mais                   Please give me a minute to check.           04:38 PM, 19th Feb                   Mais                   We'd like to confirm you that orders 8415367943 and 8415367944 have not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            04:39 PM, 19th Feb                   Mais                   Knowing that you have a new order 8415367945 dated on 2/19/23 with a value of KWD4.75 and it paid by KNET. It is under delivery to the store and it will be ready for collection as soon as possible.           04:40 PM, 19th Feb                     Afzal                    Ok thank you ?           04:41 PM, 19th Feb                   Mais                   Is there anything else I can assist you with?           04:42 PM, 19th Feb                     Afzal                    No that’s all Thanks           04:42 PM, 19th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:43 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5730766