Subject: Ticket Assigned - Conversation with Farida Sait
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 12:18:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farida Sait Farida Sait                    Hi           04:09 PM, 19th Feb                   Mais                   Hi Farida, Good Evening. Thank you for contacting us. My name is Mais. We would be happy to help you.           04:10 PM, 19th Feb                     Farida Sait                    Hi           04:10 PM, 19th Feb                     Farida Sait                    I placed an order           04:10 PM, 19th Feb                     Farida Sait                             04:10 PM, 19th Feb                     Farida Sait                    That’s my order no           04:10 PM, 19th Feb                     Farida Sait                    And by mistake I placed 2 quantities of the same tshirt           04:11 PM, 19th Feb                     Farida Sait                    Can one be changed please           04:11 PM, 19th Feb                   Mais                   We regret to inform you that we are unable to change the item after it has been confirmed           04:12 PM, 19th Feb                     Farida Sait                    https://www.centrepointstores.com/ae/en/p/9206795           04:12 PM, 19th Feb                     Farida Sait                    To this           04:12 PM, 19th Feb                   Mais                   However we can cancel one of the items now, if you want please confirm your wish so that we can do the needful           04:12 PM, 19th Feb                     Farida Sait                    ok but it’s 2 of the same I ordered by mistake           04:12 PM, 19th Feb                     Farida Sait                    Ok please cancel one           04:12 PM, 19th Feb                   Mais                   We can see that you have ordered 2 items from this Printed T-shirt with Short Sleeves and Crew Neck, please confirm if this is the intended item           04:12 PM, 19th Feb                     Farida Sait                    Yes           04:13 PM, 19th Feb                     Farida Sait                    Please cancel one           04:13 PM, 19th Feb                     Farida Sait                    And refund to the wallet           04:13 PM, 19th Feb                     Farida Sait                    ?           04:14 PM, 19th Feb                   Mais                   Kindly note that we have canceled the item, and the amount will be refunded to the same card which you paid from within 7-10 working days as we are unable to refund it to your My Credit because you have paid from your card           04:15 PM, 19th Feb                     Farida Sait                    Ok           04:16 PM, 19th Feb                     Farida Sait                    Thanks           04:16 PM, 19th Feb                   Mais                   Is there anything else I can assist you with?           04:16 PM, 19th Feb                     Farida Sait                    No thanks           04:16 PM, 19th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:18 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5730645