Subject: Ticket Assigned - Conversation with Afnan Sharaf?
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 13:29:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Afnan Sharaf? Afnan Sharaf?                    Hi  Good evening           05:12 PM, 17th Feb                   Mais                   Hi Afnab, Good evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:12 PM, 17th Feb                     Afnan Sharaf?                    I have placed return request for my order #9414286937 on 13th february.           05:14 PM, 17th Feb                   Mais                   Sorry for this delay, could you please confirm your contact number ?           05:15 PM, 17th Feb                     Afnan Sharaf?                    I received call on 15 th february from max delivery agent for the collection of item, but I was outside, so he informed he will collect next day. But after that 2 days passed and still no one came to collect it.  Kindly assist.           05:15 PM, 17th Feb                     Afnan Sharaf?                    0504531727  0521659654           05:15 PM, 17th Feb                   Mais                   Please be assured as we have now escalated this issue to our courier  team and they are closely working on this to fix it for you.             05:17 PM, 17th Feb                   Mais                   WE will get in touch with you and collect your items at the soonest we can           05:17 PM, 17th Feb                     Afnan Sharaf?                    Can I return the item to the max store where I collected the order?           05:17 PM, 17th Feb                   Mais                   We would like to inform you that you can return the items to the nearest store for MAX           05:20 PM, 17th Feb                   Mais                   Please confirm your wish about returning to the store so that we can cancel the online return reuquest.           05:20 PM, 17th Feb                   Mais                   Please confirm your wish about returning to the store so that we can cancel the online return request.           05:20 PM, 17th Feb                     Afnan Sharaf?                    Okay  I can return the item to the store, it is convenient for me           05:21 PM, 17th Feb                     Afnan Sharaf?                    Please go ahead           05:22 PM, 17th Feb                   Mais                   We would like to inform you that we have canceled the online return request           05:22 PM, 17th Feb                     Afnan Sharaf?                    So how is the procedure of store return           05:22 PM, 17th Feb                     Afnan Sharaf?                    Cash will be refunded same time or later?           05:23 PM, 17th Feb                   Mais                   Kindly note that you can return the items to the nearest store to you easily, just please make sure to have the invoice with you           05:25 PM, 17th Feb                   Mais                   And please note that you can choose the refund to be in your bank account (the same way you paid) or to your My Credit wallet on the app/site, or as an online voucher           05:26 PM, 17th Feb                     Afnan Sharaf?                    Its online purchase           05:26 PM, 17th Feb                   Mais                   But it can not be processed as a cash as you have paid through the online           05:26 PM, 17th Feb                     Afnan Sharaf?                    This is fine?           05:26 PM, 17th Feb                     Afnan Sharaf?                    Noted           05:26 PM, 17th Feb                   Mais                   Yes this invoice can be worked           05:27 PM, 17th Feb                     Afnan Sharaf?                    Thank you           05:27 PM, 17th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:28 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5723750