Subject: Ticket Assigned - Conversation with .....
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 09:58:27 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ..... .....                    Hi           01:41 PM, 17th Feb                     .....                    Hello           01:42 PM, 17th Feb                   Mais                   Dear customer, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           01:42 PM, 17th Feb                     .....                    Dear I've received my parcel today. However, the jeans size is bigger. I want to change. Would it be possible?           01:43 PM, 17th Feb                     .....                    ??           01:45 PM, 17th Feb                     .....                    Hello           01:47 PM, 17th Feb                     .....                    Are you there???           01:47 PM, 17th Feb                   Mais                   Please give me a minute to check.           01:47 PM, 17th Feb                
    Mais                   We would like to inform you that you can return your Splash item to the nearest store to you or through the online           01:49 PM, 17th Feb                     .....                    Is it possible to change the size?           01:49 PM, 17th Feb                     .....                    What's the procedure for online return?           01:50 PM, 17th Feb                   Mais                   Kindly note that the exchange service is not available for Splash products, and in case you want to return your item through the online, please let us know so that we can create the return request on your behalf           01:52 PM, 17th Feb                     .....                    Is it possible to change the jeans size ??           01:52 PM, 17th Feb                   Mais                   Kindly note that the exchange service is not available for Splash items           01:53 PM, 17th Feb                     .....                    I'm not asking abo
 ut exchange, I'm asking if i can change the size only of the same jeans from nearest store?           01:54 PM, 17th Feb                   Mais                   Yes I totally understand you, please note that the exchange service is not available even with the size, however you can visit the store and check with them, otherwise we can arrange a return process for the item through the online           01:55 PM, 17th Feb                     .....                    Ok i would like to return the item.           01:56 PM, 17th Feb                   Mais                   We would like to inform you that we have created a return request for the item and the courier will collect it within 3-5 working days           01:56 PM, 17th Feb                     .....                    Okay. Thank you           01:57 PM, 17th Feb                   Mais                   Is there anything else I can assist you with?           01:57 PM, 17th Feb                     .....                    No thank
 s.           01:57 PM, 17th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:58 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722941