Subject: Ticket Assigned - Conversation with Binju Sajiv
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 09:53:48 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Binju Sajiv Binju Sajiv                    But thn why I can’t get tht shukran card while purchasing /           01:37 PM, 17th Feb                   Mais                   Hi Binju, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:38 PM, 17th Feb                   Mais                   Could you please elaborate your query?           01:38 PM, 17th Feb                     Binju Sajiv                    I mde an online purchase 2days before tht time I won’t be able to find nd use my Shukran balance           01:39 PM, 17th Feb                   Mais                   Kindly note that the points will be added after 14 days start from the date of receiving/collecting the orders           01:39 PM, 17th Feb                     Binju Sajiv                    But it was showing 89points           01:39 PM, 17th Feb                     Binju Sajiv                    I am telling abt my previous points nd I made an option fr add to apple wallet.but thn I dnt knw how to use those           01:40 PM, 17th Feb                   Mais                   Kindly note that we have checked your email [email-masked] and we are unable to find any order has been placed from it, could you please confirm your email ?           01:41 PM, 17th Feb                     Binju Sajiv                             01:43 PM, 17th Feb                     Binju Sajiv                             01:43 PM, 17th Feb                     Binju Sajiv                    These were my orders nd it was on cash on delivery ..nw I need to return few items frm my purchase as i hv got fitting issues           01:43 PM, 17th Feb                     Binju Sajiv                    So my return items money will be coming to sukran accnt ?           01:44 PM, 17th Feb                   Mais                   We would like to inform you that regarding the return requests of your orders, the courier will collect your items within 3-5 working days start from the date of creating the return requests and after collecting the items, the refund will be processed.           01:45 PM, 17th Feb                   Mais                   As well, kindly note that the amount will be refunded to your Shukran Pay/My Credit account           01:46 PM, 17th Feb                     Binju Sajiv                    This Sukran number is in the name of my Husband Mr.SajivKumar nd will be with his mob number too           01:46 PM, 17th Feb                     Binju Sajiv                    So can I make a Sukran accnt linked to my mobile number  and to my email too           01:47 PM, 17th Feb                   Mais                   We kindly ask you to please get in touch with Shukran team through this contact number 800-7485726 or this email [email-masked] in order to be fully assisted.           01:51 PM, 17th Feb                     Binju Sajiv                    Ok thankyou           01:51 PM, 17th Feb                   Mais                   Is there anything else I can assist you with?           01:52 PM, 17th Feb                     Binju Sajiv                    No thankyou           01:52 PM, 17th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:53 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722920