Subject: Ticket Assigned - Conversation with Vanthana Sankar
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 09:28:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vanthana Sankar Vanthana Sankar                    Hi           12:52 PM, 17th Feb                     Vanthana Sankar                    Hi           12:53 PM, 17th Feb                   Mais                   Hi Vanthana, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:57 PM, 17th Feb                     Vanthana Sankar                    Hi           12:57 PM, 17th Feb                     Vanthana Sankar                    It’s regarding my refund           12:58 PM, 17th Feb                     Vanthana Sankar                    I didn’t get any message about my refund which I have returned           12:58 PM, 17th Feb                     Vanthana Sankar                    Today morning I have received thes message about my partial order refund           01:00 PM, 17th Feb                     Vanthana Sankar                    Why other refund is getting delayed           01:00 PM, 17th Feb                   Mais                   Could you please share your order number so that I can assist you further?           01:00 PM, 17th Feb                     Vanthana Sankar                    Sure           01:01 PM, 17th Feb                     Vanthana Sankar                    9414240962           01:02 PM, 17th Feb                     Vanthana Sankar                    This order 80 AED refund           01:02 PM, 17th Feb                     Vanthana Sankar                    9414396425           01:03 PM, 17th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:04 PM, 17th Feb                     Vanthana Sankar                    In this refund amt is 61.2 but I got only partial refund 18.7           01:04 PM, 17th Feb                   Mais                   We will get in touch with you at the soonest we can           01:04 PM, 17th Feb                     Vanthana Sankar                    Y it is getting delayed about my refund           01:04 PM, 17th Feb                   Mais                   Please allow us the time so that we can solve the issue and assist you to the fullest           01:05 PM, 17th Feb                     Vanthana Sankar                    Almost 202 AED is my refund           01:05 PM, 17th Feb                   Mais                   Regarding the order 9414240962, please allow us the time so that we can do the needful           01:07 PM, 17th Feb                     Vanthana Sankar                    9414556199           01:07 PM, 17th Feb                     Vanthana Sankar                    Ok           01:07 PM, 17th Feb                   Mais                   As well regarding this order 9414396425 we will do the needful and get in touch with you as soon as possible           01:07 PM, 17th Feb                     Vanthana Sankar                    Sure           01:08 PM, 17th Feb                   Mais                   And regarding this order 9414556199, we have processed the amount of AED17.60, AED4.00 and AED40.00 successfully from our end on 13-2-23 and it may takes 7-14 working days to be appeared in your account           01:10 PM, 17th Feb                     Vanthana Sankar                    Ok           01:11 PM, 17th Feb                     Vanthana Sankar                    What about my other two orders refund           01:13 PM, 17th Feb                     Vanthana Sankar                    Hello r you there           01:16 PM, 17th Feb                   Mais                   We will do the needful in order to be refunded, just please allow us the time           01:18 PM, 17th Feb                   Mais                   Is there anything else I can assist you with?           01:19 PM, 17th Feb                     Vanthana Sankar                    Y you didn’t response about my other two prefers refund status           01:19 PM, 17th Feb                     Vanthana Sankar                    Sorry order status           01:20 PM, 17th Feb                   Mais                   Please note that the other 2 orders need to be raised to the concerned team, so please allow us the time so that we can raise the issue and we will assist you further           01:20 PM, 17th Feb                     Vanthana Sankar                    They have picked up the returns immediately from the date of my return request           01:21 PM, 17th Feb                     Vanthana Sankar                    But refund took time           01:21 PM, 17th Feb                   Mais                   Yes i totally understand you, please allow us the time and we will solve this issue           01:21 PM, 17th Feb                     Vanthana Sankar                    I don’t understand           01:21 PM, 17th Feb                     Vanthana Sankar                    Same time I have returned to Centrepoint           01:22 PM, 17th Feb                   Mais                   Kindly note that your items have been reached our warehouse, and we will raise the issue to the concerned team in order to refund the amount and to be fully assisted           01:22 PM, 17th Feb                     Vanthana Sankar                    I have received my refund also           01:22 PM, 17th Feb                   Mais                   Regarding these 2 orders 9414240962 and 9414396425 we will do the needful in order to be refunded, just please allow us the time           01:24 PM, 17th Feb                   Mais                   Is there anything else I can assist you with?           01:25 PM, 17th Feb                     Vanthana Sankar                    They have picked up the items on Monday and Tuesday           01:25 PM, 17th Feb                     Vanthana Sankar                    But still reached your warehouse           01:25 PM, 17th Feb                     Vanthana Sankar                    I don’t understand           01:26 PM, 17th Feb                   Mais                   Please note that we will check the reason behind the delay in processing the refund, and we will process the refund just please allow us the time so that we can do the needful           01:27 PM, 17th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:28 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722811