Subject: Ticket Assigned - Conversation with Irene
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 08:31:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Irene Irene                    Good morning!           12:08 PM, 17th Feb                     Irene                    Just want to ask why my request for return is cancelled?           12:08 PM, 17th Feb                   Mais                   Hi Irene, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           12:11 PM, 17th Feb                   Mais                   Could you please confirm if this is the intended order 9413459012 ?           12:12 PM, 17th Feb                     Irene                    Yes           12:12 PM, 17th Feb                     Irene                    9414274153 and this also           12:13 PM, 17th Feb                   Mais                   Please give me a minute to check.           12:18 PM, 17th Feb                   Mais                   Regarding the order 9413459012, cou
 ld you please confirm your contact number?           12:20 PM, 17th Feb                     Irene                    0529660213           12:21 PM, 17th Feb                   Mais                   And regarding the order 9414274153, could you please confirm if you have handed the item to the courier?           12:22 PM, 17th Feb                     Irene                    No, item is still with me           12:23 PM, 17th Feb                   Mais                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           12:26 PM, 17th Feb                     Irene                    Thank you           12:27 PM, 17th Feb                   Mais                   Is there anything else I can assist you with?           12:29
  PM, 17th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a nice day!           12:31 PM, 17th Feb                     Irene                    Nothing more           12:31 PM, 17th Feb                     Irene                    Thanks           12:31 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722578