Subject: Ticket Assigned - Conversation with Vanessa
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 08:36:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vanessa Vanessa                    We've cancelled your return for order # 9412575229 , All-Over Print V-neck Dress  -...  as requested by you. Please reach out to us for anything further.           12:11 PM, 17th Feb                     Vanessa                    What kind of nonsense service you all have ??           12:12 PM, 17th Feb                     Vanessa                    Show me when did I tell you’ll to cancel the return           12:12 PM, 17th Feb                   Mais                   Hi Vanessa, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:16 PM, 17th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you.           12:16 PM, 17th Feb                   Mais                   Could you please confirm if you have handed the items to the courier or not?           12:16 PM, 17th Feb                     Vanessa                    No           12:17 PM, 17th Feb                     Vanessa                    It’s been lying out since Saturday           12:18 PM, 17th Feb                     Vanessa                    No one came           12:18 PM, 17th Feb                     Vanessa                    And I just got this msg           12:18 PM, 17th Feb                     Vanessa                    We've cancelled your return for order # 9412575229 , All-Over Print V-neck Dress  -...  as requested by you. Please reach out to us for anything further.           12:18 PM, 17th Feb                     Vanessa                    I need the item to be collected asap           12:19 PM, 17th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:24 PM, 17th Feb                   Mais                   We will get in touch with you as soon as possible           12:24 PM, 17th Feb                   Mais                   We would like to inform you that a new return request has been created for the product from the order No. dated on 17-2-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           12:31 PM, 17th Feb                   Mais                   Is there anything else I can assist you with?           12:34 PM, 17th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:35 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722605