Subject: Ticket Assigned - Conversation with Hanna R.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Feb 2023 08:33:19 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hanna R. Hanna R.                    Hello           12:09 PM, 17th Feb                     Hanna R.                    What’s going on ? I just received messages that my return have been cancelled           12:10 PM, 17th Feb                     Hanna R.                    Why ?           12:10 PM, 17th Feb                     Hanna R.                    I ordered it a week ago and no one picked it up - I came to you and instead of sending someone the returns have been cancelled ?           12:10 PM, 17th Feb                     Hanna R.                    9413326328           12:10 PM, 17th Feb                     Hanna R.                             12:12 PM, 17th Feb                     Hanna R.                             12:12 PM, 17th Feb                     Hanna R.                    I did not requested this cancellation           12:12 PM, 17th Feb                   Mais                   Hi Hanna, Good Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           12:15 PM, 17th Feb                   Mais                   Please give me a minute to check.           12:15 PM, 17th Feb                     Hanna R.                    Ok           12:15 PM, 17th Feb                   Mais                   Could you please confirm if you have handed the items to the courier or not?           12:19 PM, 17th Feb                     Hanna R.                    No. No one ever came to me           12:19 PM, 17th Feb                     Hanna R.                    That’s the issue - no one picked up the items from me           12:19 PM, 17th Feb                     Hanna R.                    I just requested return again , I don’t know why you cancelled it in the first place           12:21 PM, 17th Feb                   Mais                   Please accept our full apologies for the inconvenience caused to you.           12:23 PM, 17th Feb                   Mais                   Could you please confirm your contact number?           12:23 PM, 17th Feb                     Hanna R.                    0586262061           12:23 PM, 17th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:24 PM, 17th Feb                   Mais                   We will get in touch with you as soon as possible           12:24 PM, 17th Feb                   Mais                   Is there anything else I can assist you with?           12:31 PM, 17th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:33 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5722586